Oorspronkelijke vacature omschrijving:

Customer Service Representative German

Vacancy:Customer Service Representative German (Fulltime / Parttime) Looking to work in an international company with more than 35 different nationalities where collaboration and innovative ideas are key to drive future success? Seeking a role where you can add value and have the opportunity to develop and grow? Office Depot | Viking has an exciting opportunity for a Customer Service Representative German to join our European headquarters in Venlo, the Netherlands. The role can be either filled parttime (starting from 20 hours) to fulltime (40 hours), offering an excellent salary and benefits package. Your role as a German-speaking Customer Service Representative To develop customer loyalty and enhance their experience of dealing with Office Depot via a selection of media, including inbound calls/outbound campaigns, electronic communications. To build a long-term customer base by efficiently processing all customer presale / aftersale queries and orders and effectively managing the customer relationship. Gaining maximum sales value and share of wallet from every customer by actively seeking out sales opportunities. Identifying customers' needs through effective communication and passionate customer service thereby increasing company sales and growing shareholder value. Being aware of and working towards departmental and individual objectives to create a consistent and competitive workplace. Delivering an outstanding service with all internal and external customer contact, exceeding customer expectations and wowing on recovery.

• Record and process orders and inquiries received via all touchpoints and ensure a correct understanding of the reason for the contact
  
• Provide efficient and effective service to customers, ensuring all internal targets are monitored and met and that the question of the customer is answered or expectations managed
  
• Undertake handling of complaints and difficult contacts
  
• Suggest additional and alternative products or services to meet customer needs as well as refer customers to other departments of Office Depot when the question or complaint requires this and ensure second line support is properly briefed
  
• Exploit all opportunities to strengthen client relationships, particularly by developing major clients or larger client portfolios according to agreed strategy
  
• Handle all administrative duties related to the customer service role such as filing, documenting and dispatching relevant documents
  
• Develops and maintains an extensive understanding of all products, services, systems and processes in order to deal with a variety of questions
  
• Constantly monitor customer feedback to ensure corrective action taken to improve customer satisfaction
  

What do you need to be successful in this role

?

• Native knowledge ofGerman language combined with conversational English
  
• Preferably some experience within a customer service and/or callcenter environment. We're also open to talk to starters
  
• Is customer-focused, process and results-driven
  
• Has a listening attitude with the ability to ask the right questions
  

What do we offer As we care about our?people?we will reward you?with an excellent salary and additional benefits package.

• A good work-life balance up to36 days of leave per year, based on a ?40 hour?workweek?
  
• Holiday allowance paid in May of each year
  
• Good travel expenses allowances?
  
• Solid company pension scheme??
  
• Collective health insurance and discount on private insurances?
  
• Several initiatives to stimulate your well-being like contributions for sport memberships
  
• Large discounts on A-brand products via Benefits-@-work
  
• Online and unlimited learning opportunities via the GoodHabitz platform
  

Interested? Click?‘Apply’?today and take your next step towards a career with Office Depot | Viking.

Want to know more about Office Depot | Viking in the Netherlands?

Visit our career-website:

https://careers.officedepot.eu/nl