Oorspronkelijke vacature omschrijving:

Job Description

• Lead the Service and Technical Support Teams from strategy to new business acquisition to order execution and aftermarket service
• In partnership with the Sales team, may be involved with negotiations on terms and pricing for service contracts with customers.
• Realize objectives as defined in Annual Operating Plan (AOP)
• Creates an environment for successful continuous improvement processes in all areas of service with focus on aligning between the following multiple sites: Venlo, Daytona and Fredericia
• Develops and maintains a strong relationship built on mutual trust, respect and cooperation with direct customers and other channel partners, distribution management and strategic accounts.
• Organizes technical and other service-related training for customers, employees and channel partners.
• Managing the execution of service contracts and SLA’s with customers
• Monthly reporting of performance reports, actuals vs forecast and plan in bowling chart setup
• Lead, support and energize cross functional collaboration required for effective and efficient SGS installed base service management
• Implementing all relevant elements of the service concept, aligned with Product Management
• Talent development of employees by means of formulating and follow up of individual training and development plans by using the skill matrix
  
  

Location & Travel:

• Venlo, Daytona or Fredericia
• Travel up to 50 days a year
  
  

Experience & Background

• Strong teamwork and networking skills, pro-actively collaborates with peers in other product categories in the Industrial Solutions group, sharing best practices, lessons learned as part of CI.
• including the ability influence, motivate and negotiate across diverse groups and teams
• Word, Excel, PowerPoint, Outlook, SAP, Salesforce
• Bachelor’s degree in Engineering, Electronics, Manufacturing, Service or related discipline preferred.
• 5-10 years’ experience in service management role.
  
  

Key Attributes

• Leadership ability, including strong strategic and analytical ability
• Strong technical skills and comprehension of complex applications
• The ability to work well in a cross-functional environment
• Strong people management skills, including demonstrated ability to hire top talent, motivate and grow high performing teams
• Excellent relationship building skills and customer first mentality
• Ability to handle multiple priorities and complex problems
• Strong communication and presentation skills
• Ability to thrive in a fast-paced environment
  
  

About Pentair

At Pentair, you will work along-side passionate problem-solvers who are committed to the future and are focused on creating a healthier world for all. Throughout our 120 global locations, our values guide us as we create innovative solutions for the world’s water challenges. We bring water to life!

Pentair Food & Beverage is a Global Technology Leader in the Food & Beverage and Industrial Gas market. We combine innovative technology with deep process expertise to offer solutions, which are Sustainable, Secure and Reduce their cost of ownership and exceed customers’ expectations.

Within Pentair’s Food & Beverage business unit, the product category ‘Sustainable Gas Solutions’ is committed to minimizing climate change with leading renewable energy and carbon capture solutions. Whether CO2 Recovery and Extraction for carbon utilization and storage or Biogas Upgrading into Biomethane and CO2, our technologies help our customers to lower their carbon footprint and become part of the circular economy.

Currently we sell and service our products in more than 150 countries around the world, with major sites in Venlo/NL, Fredericia/DK, Daytona Beach FL/USA and Ningbo/China. Our clients in agriculture, food & beverage, waste-to-energy and industrial gases benefit from our strong brands Haffmans and Union.

Pentair is an Equal Opportunity Employer .

Diversity And Inclusion

With our expanding global presence, cross-cultural insight and competence are essential for our ongoing success. We believe that a diverse workforce contributes different perspectives and creative ideas that enable us to continue to improve every day. Race, gender, ethnicity, country of origin, age, personal style, sexual orientation, physical ability, religion, life experiences and many more factors contribute to this diversity.

We take ongoing action to improve the diversity of our workforce by:

• Ensuring leadership involvement and ownership
• Attracting and retaining diverse talent at all levels
• Fostering a globally aware, inclusive culture
• Ensuring our practices are fair and non-discriminatory